What's New - January 2026

Key Benefits

• 📧 Email to managers and driver when flight is delayed (≥15 min) or cancelled
• 📱 SMS to assigned driver when phone is on file
• ⏱️ Runs every 30 minutes — no manual checks
• 🔄 One notification per trip per delay/cancel to avoid spam

How It Works

Trips with a flight number and pickup today are checked automatically. If the flight is delayed or cancelled, the system sends email and (for the driver) SMS, then records that the notification was sent so you don’t get duplicate alerts. Configure Flight status airports in Company Settings for efficient bulk checks at your main airports.

Key Benefits

• 🗺️ Live map with driver position for active trips
• 📱 Status updates: driver en route, arrived at pickup, trip completed
• 👤 Customer portal access with secure login
• ⭐ Reassurance for corporate and aircrew clients

How It Works

Customers open the customer portal and view their active trip. The map shows the driver’s live location; status text shows “Driver en route,” “Arrived at pickup,” or “Trip completed.” Uses the same GPS pipeline as your management map, with a customer-portal-safe view.

Key Benefits

• ✅ Fewer missed status clicks
• 📍 Uses existing GPS and geofence radius
• 🔔 Optional ETA to pickup/dropoff on management and driver views
• 📱 Passengers can be notified when driver arrives

How It Works

As the driver’s GPS position enters the pickup or dropoff geofence, the system can automatically set “Arrived at pickup” or “Arrived at dropoff” / “Completed.” Dispatchers and passengers see status and ETA without manual driver updates.

Key Benefits

• 📲 Opt-in via booking portal, account settings, or keyword (START/YES/OPTIN)
• 🛑 Reply STOP to opt out; reply HELP for support
• 📄 Message frequency and “message and data rates may apply” disclosed
• 🔒 Message program privacy policy in Privacy Policy (Sections 7.6 & 10)

How It Works

Customers opt in when booking or in account settings; they can also text START/YES/OPTIN to your program number. All messages include opt-out instructions. Our Privacy Policy is the message program privacy policy and includes opt-in path, STOP, HELP, frequency, and rates for carrier/MNO compliance.

Key Benefits

• ⚡ Create trips from templates in seconds
• 🔄 Ensure consistency for standard routes
• 📋 Quick trip duplication for recurring jobs
• 💰 Set default rates and customers

How It Works

Creating Templates: Go to Configuration → Trip Templates. Create templates for your most common routes with pre-filled locations, passengers, rates, and more.

Using Templates: Click "New Trip" → "Create from Template" → Select your template → Adjust date and details → Create!

Duplicating Trips: Open any trip → Click "Duplicate Trip" → Form fills with trip data, date set to tomorrow → Adjust and save!

Key Benefits

• ⚡ Update multiple trips in seconds
• 📊 Export trip data to CSV for reporting
• 🎯 Batch status updates and assignments
• 🗑️ Bulk delete for cleanup

How It Works

Bulk Status Update: Select trips → Click "Update Status" → Choose new status → All selected trips updated instantly!

CSV Export: Select trips → Click "Export (N)" → CSV downloads with all trip details. Or click "Export All" for all trips.

Bulk Assign: Select trips → Click "Assign to Driver" → Choose driver → All trips assigned at once!

Key Benefits

• 📝 Share information with your team
• 🔒 Private internal comments for managers
• 📚 Full timeline of all communications
• 👥 @mention team members

How It Works

Adding Notes: Edit any trip → Click "View Notes" → Select note type (Manager, Driver, or Internal) → Write your note → Use @username for mentions → Add note!

Note Types: Manager Notes (visible to all), Driver Notes (trip feedback), Internal Comments (private, manager-only).

Viewing Notes: All notes appear in chronological order with author, timestamp, and type. Internal comments are clearly marked.

Key Benefits

• 🔎 Search across flight numbers, locations, customers, and notes
• 💾 Save common filter combinations as presets
• ⚡ Load saved filters with one click
• 🎯 Multi-criteria filtering for precise results

How It Works

Enhanced Search: Type in the search box → Results filter in real-time across flight numbers, locations, customers, and trip notes!

Filter Presets: Set up your filters → Click "Save Preset" → Enter name → Later, click "Load Preset" → Select preset → Filters applied instantly!

Combining Filters: Use status, driver, customer, date range, and search together for precise trip finding.

Key Benefits

• ⚡ Auto flight lookup when creating or editing a trip (flight number + date)
• 🕐 Suggested pickup time (arrival + 25 min) with one-click apply
• 📋 Check flight status in the trip list (On Time, Delayed, Landed, Cancelled)
• 🔄 When delayed: suggest moving pickup and Apply to update trip in one click

How It Works

Creating/Editing a Trip: Choose Airport Trip → Enter flight number (e.g., AA1234) and pickup date → After a short delay, the app looks up the flight and shows status, arrival time, and a "Use suggested pickup" button. Click it to set pickup to arrival + 25 minutes.

Trip List: Click "Check Status" on any trip with a flight number → App shows current flight status. If the flight is delayed, you'll see "Flight X min late. Suggest pickup at 3:45 PM?" with an Apply button. Click Apply to update the trip's pickup time to the suggested time.

Premium Only: Flight status lookup and suggested pickup use the Flight Status API, included in the Premium plan. On Basic/Free, "Check Status" opens FlightRadar24 in a new tab.

Key Benefits

• 📱 24/7 customer self-service access
• 📄 Instant receipt downloads
• ✏️ Easy trip modification requests
• ⭐ Customer feedback and ratings
• 📞 Reduced support calls

How It Works

Customer Access: Customers receive a portal link → Log in with email or phone → Receive access code → View all their trips!

Viewing Trips: See upcoming trips and trip history → View trip details, driver info, and status → Download receipts instantly.

Requesting Changes: Select upcoming trip → Click "Request Changes" → Describe needed changes → Provider reviews and responds.

Rating Trips: After trip completion → Rate overall experience and driver → Leave optional review → Help improve service quality.