Last Updated: January 29, 2026
Taz Software, LLC ("we", "us", or "our") operates the Onyx Transportation App ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using the Service, you agree to the collection and use of information in accordance with this policy.
We collect information that you provide directly to us, including:
When you use the Service, we automatically collect certain information, including:
We use the information we collect to:
We do not sell your personal information. We may share your information only in the following circumstances:
We may share information with third-party service providers who perform services on our behalf, including:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We may share your information with your explicit consent or at your direction.
We implement appropriate technical and organizational measures to protect your information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
For active accounts, we retain all data associated with your account for the duration of your subscription.
After subscription cancellation:
We may retain certain information for longer periods if required by law, regulation, or legal process.
You can access and update your account information at any time through the Service's settings.
You can export your data through the Service's export features. We recommend exporting your data before canceling your subscription.
You can request deletion of your account by contacting us. We will delete your account and associated data in accordance with our data retention policies and legal obligations.
Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of the Service.
You can opt out of marketing emails by following the unsubscribe instructions in those emails. Service-related communications (e.g., account updates, security alerts) cannot be opted out of.
Our SMS program sends transactional notifications about your transportation bookings (confirmations, reminders, driver updates). Message frequency may vary; typically up to 5–6 messages per booking cycle. Message and data rates may apply as determined by your mobile carrier. Consent is not a condition of purchase.
How to opt in (mobile opt-in path):
STOP instructions (how to opt out): You may opt out at any time by replying STOP, UNSUBSCRIBE, QUIT, END, or CANCEL to any SMS message. You will receive one confirmation message and then no further messages. You may also opt out in your account settings by disabling SMS notifications. Opt-out requests are processed immediately.
HELP instructions: For help at any time, reply HELP to any SMS message. You will receive an auto-response with contact information (website and email) for support.
You can opt back in at any time by replying START, YES, SUBSCRIBE, or OPTIN, or by enabling SMS notifications in your account settings. We do not sell or share your mobile information with third parties for promotional or marketing purposes. This Privacy Policy, including Section 10 (SMS and Text Messaging Services), serves as the message program privacy policy for our SMS program and describes how we collect, use, and protect information in connection with it.
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will delete such information.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.
This section is the message program privacy policy for our SMS/text messaging program. It describes how we collect, use, and protect your information in connection with SMS notifications for transportation bookings.
We use Telnyx, a third-party SMS service provider, to send transactional text messages related to your transportation bookings. Telnyx processes SMS messages on our behalf in compliance with applicable telecommunications regulations, including TCPA (Telephone Consumer Protection Act) requirements.
Message frequency may vary. You may receive up to approximately 5–6 messages per booking cycle (e.g., booking confirmation, acceptance, trip reminders, driver status updates, completion). We do not send marketing or promotional SMS. Message and data rates may apply as determined by your mobile carrier. Consent to receive SMS is not a condition of purchase.
You may opt in to SMS notifications by:
To opt out at any time, reply STOP, UNSUBSCRIBE, QUIT, END, or CANCEL to any SMS. You will receive one confirmation message and then no further messages. You may also opt out via account settings by disabling SMS notifications.
For help, reply HELP to any SMS message. You will receive an auto-response with our contact information (website and email) for support.
To provide SMS notifications, we collect and store:
We use your phone number and SMS preferences solely for:
We do not:
Your phone number is shared with Telnyx only to the extent necessary to deliver SMS messages. Telnyx is contractually obligated to:
For more information about Telnyx's privacy practices, please visit: https://telnyx.com/legal/privacy-policy
We retain SMS-related data (phone numbers, opt-in/opt-out timestamps) for as long as necessary to provide SMS services and comply with legal obligations. If you opt out, we retain the opt-out record to ensure we do not contact you again unless you opt back in.
Our SMS services comply with:
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through the Service.
Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us: