Taz Software, LLC

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Privacy Policy

Last Updated: January 19, 2025

1. Introduction

Taz Software, LLC ("we", "us", or "our") operates the Onyx Transportation App ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, password, and company information
  • Business Data: Trips, driver information, locations, custom fields, and other data you enter into the Service
  • Payment Information: Billing address and payment method details (processed securely through Stripe)
  • Communication: Information you provide when contacting us for support

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information, including:

  • Usage Data: How you interact with the Service, features used, and time spent
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, pages viewed, and error logs
  • Cookies and Tracking: We use cookies and similar technologies to maintain your session and improve the Service

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and manage subscriptions
  • Send you service-related communications (notifications, updates, security alerts)
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns to improve the Service
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • AWS (Amazon Web Services): Cloud hosting and infrastructure services
  • Stripe: Payment processing and subscription management
  • Email Services: For sending transactional and service-related emails

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Hosting on AWS infrastructure with enterprise-grade security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6.1 Active Accounts

For active accounts, we retain all data associated with your account for the duration of your subscription.

6.2 Cancelled Accounts

After subscription cancellation:

  • Data is retained for 30 days to allow for account reactivation
  • After 30 days, data may be archived or deleted in accordance with our Terms of Service
  • Some information may be retained longer if required by law or for legitimate business purposes

6.3 Legal Requirements

We may retain certain information for longer periods if required by law, regulation, or legal process.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update your account information at any time through the Service's settings.

7.2 Data Export

You can export your data through the Service's export features. We recommend exporting your data before canceling your subscription.

7.3 Account Deletion

You can request deletion of your account by contacting us. We will delete your account and associated data in accordance with our data retention policies and legal obligations.

7.4 Cookies

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of the Service.

7.5 Marketing Communications

You can opt out of marketing emails by following the unsubscribe instructions in those emails. Service-related communications (e.g., account updates, security alerts) cannot be opted out of.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through the Service.

Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Support: support@tazsoftware.biz
  • Sales: sales@tazsoftware.biz
  • Website: tazsoftware.biz

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