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Subscription and Trial Guide

Everything you need to know about our subscription plans and free trial

Overview

The Onyx Transportation App offers flexible subscription plans to meet your business needs. All new companies can start with a 14-day free trial to explore all features before committing to a paid plan.

Free Trial

Starting Your Free Trial

When you sign up through the "Start Free Trial" link on our website, you automatically receive:

During Your Trial

  1. Trial Banner: You'll see a banner at the top of your dashboard showing days remaining and a direct link to subscription management.
  2. Full Feature Access: During your trial, you have access to all Basic tier features including unlimited trips, location management, custom fields, standard reports, and email support.
  3. Subscribe Anytime: You can subscribe at any point during your trial. Your subscription will begin immediately, and you'll be billed from that date.

Trial Expiration

Subscription Plans

Free Plan

$0/month

Features:

  • Up to 10 trips per month
  • Basic trip management
  • Driver management
  • Basic reports
  • Email support

Best For: Small operations just getting started

Basic Plan

$59/month

Features:

  • Unlimited trips
  • All basic features
  • Standard reports
  • Email support
  • Location management (save and organize frequently used locations)
  • Custom fields (add custom data fields to trips and drivers)

Best For: Small to medium teams with regular transportation needs

Premium Plan

$129/month

Features:

  • Everything in Basic
  • Advanced reports (custom report configurations)
  • Flight status API integration (real-time flight status)
  • Custom report configurations (create custom report templates)
  • Priority support
  • Advanced analytics

Best For: Growing businesses that need advanced reporting and flight status integration

Feature Access by Plan

Trip Management

Feature Free Basic Premium
Create trips ✓ (10/month) ✓ Unlimited ✓ Unlimited
Edit/Delete trips ✓ ✓ ✓
Recurring trips ✓ ✓ ✓
Trip status tracking ✓ ✓ ✓
Driver assignment ✓ ✓ ✓

Driver Management

Feature Free Basic Premium
Add/Edit drivers ✓ ✓ ✓
Driver dashboard ✓ ✓ ✓
Driver availability ✓ ✓ ✓

Fleet Management

Feature Free Basic Premium
Vehicle management ✗ ✓ ✓
Multiple vehicle assignment ✗ ✓ ✓
Vehicle details (make, model, VIN, etc.) ✗ ✓ ✓

Real-Time GPS Tracking

Feature Free Basic Premium
Real-time vehicle tracking ✗ ✓ ✓
Interactive map view ✗ ✓ ✓
Live location updates ✗ ✓ ✓
Advanced GPS tracking features ✗ ✗ ✓

Passenger Booking Portal

Feature Free Basic Premium
Public booking portal ✗ ✓ ✓
Custom booking codes ✗ ✓ ✓
Online booking form ✗ ✓ ✓
Enhanced booking portal customization ✗ ✗ ✓

Customer Management

Feature Free Basic Premium
Customer records ✗ ✓ ✓
Customer assignment to trips ✗ ✓ ✓
Customer trip history ✗ ✓ ✓
Filter trips by customer ✗ ✓ ✓

Location Management

Feature Free Basic Premium
Save locations ✗ ✓ ✓
Location categories ✗ ✓ ✓
Organize by categories ✗ ✓ ✓

Custom Fields

Feature Free Basic Premium
Add custom fields to trips ✗ ✓ ✓
Add custom fields to drivers ✗ ✓ ✓
Custom field types (text, number, date, etc.) ✗ ✓ ✓

Flight Status Integration

Feature Free Basic Premium
Flight status API integration ✗ ✗ ✓
Real-time flight updates ✗ ✗ ✓
Automatic flight status tracking ✗ ✗ ✓

Reporting & Analytics

Feature Free Basic Premium
Basic reports ✓ ✓ ✓
Standard reports ✗ ✓ ✓
Advanced reports ✗ ✗ ✓
Custom report configurations ✗ ✗ ✓
Export to Excel ✓ ✓ ✓
Advanced analytics ✗ ✗ ✓

Platform Features

Feature Free Basic Premium
Mobile responsive design ✓ ✓ ✓
Multi-user access ✓ ✓ ✓
Role-based permissions ✓ ✓ ✓
Secure AWS infrastructure ✓ ✓ ✓
99.9% uptime guarantee ✓ ✓ ✓

Support

Feature Free Basic Premium
Email support ✓ ✓ ✓
Priority support ✗ ✗ ✓

Data Retention and Cancellation

What Happens to Your Data

We understand that your data is important to your business. Here's what you need to know about data retention:

During Active Subscription

After Cancellation

Account Deletion

If your account remains inactive for 90 days, we may permanently delete your account and all associated data. Once data is deleted, it cannot be recovered.

For complete details on data retention, deletion policies, and your rights, please review our Terms of Service and Privacy Policy.

Frequently Asked Questions

Q: Do I need a credit card to start a free trial?
A: No, the free trial requires no credit card. You can explore all features risk-free.
Q: What happens if I don't subscribe before my trial ends?
A: Your account automatically moves to the Free tier. You can subscribe at any time to regain premium features.
Q: Can I change plans anytime?
A: Yes! You can upgrade or downgrade your plan at any time through Subscription Management.
Q: When will I be charged?
A: You're charged immediately when you subscribe. After that, you're billed monthly on the same date.
Q: Can I cancel anytime?
A: Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your current billing period.
Q: What happens to my data if I cancel my subscription?
A: After cancellation, your data is retained for 30 days to allow for account reactivation. We recommend exporting your data before canceling. After 30 days, data may be archived or deleted in accordance with our Terms of Service. Please see our Terms of Service for complete details on data retention and deletion policies.

Ready to Get Started?

Start your 14-day free trial today - no credit card required!

Start Free Trial

Getting Help

Support Contacts: